Thread: Orders???

Originally Posted by jinko

There are some members that have sent 4 emails in course of 2-3 hours (even though the first one was answered. Think kid in a car...are we there yet, are we there yet). One thing everyone here needs to remember, yes we are reps. But some of us have kids, families, and jobs. All of this can make it hard to check email every second of the day. We respond the day we get the email but theses are reasons that can cause delays.

We also have members that email us form non secure emails (gmail, yahoo, comcast) those are ignored.

Members who use multiple emails to contact us, gets confusing.

Members that don't provide us details needed (read the sticky "Order Delays"). Example "hey bro my orders late can you check on it". Ummm yeah dude who F are you and what did you order??? No joke that was an email I read.

For few years things ran very well, this is a hiccup and it's being fixed.

We understand your frustration, as we are too. All of us have been there.

Bionic said customers that haven't received there orders Emailed him daily asking the same question .
Answer seemed simple by communicating with them and keeping them in the loop . Now you say customers are Emailing 4 times in 3 or 4 hour period . Acting like children . I am surprised how you are frustrated by someone that hasn't received a package he paid for . Do you think You would be rep if there was never a problem ? These customers or children are reason you are a rep . Maybe finding a way to get packages delivered would eliminate multiple emails . Maybe these members and anyone that does research before ordering will see your comments .
By the statements I have read I see you are encumbered by the multiple Emails by multiple customers that have not received . Here's a idea . Create a thread and update daily on reasons that customers are not receiving there gear . Since you guys have lives , families and jobs .
This would only require one rep each day to update or update in Am and PM . This way there is no security risk of un-secure Emails .
Good luck and I hope you haven't turned away future or current customers .