Thread: Customer service?

Originally Posted by RedWood1

Damn I get orders in on a Weekly basis from them. They have always been super fast and very helpful to me. But I spend a lot of $ with them so that could be the factor for me. Talk to Customer Service see what they have to say, they've been very helpful so please 8f you do talk to them let us know. Not good to be Flagged for Fraud with no Explanation from them.

I would be totally willing to give these guys another shot, it just feels like we got off on the wrong foot somehow. I'd love for them to talk to me and let me know what happened. I'll email them from my primary address this time to see if it can be addressed. Time was a factor in my purchasing decision, so it was pretty frustrating to be handled like so. I sure am glad everyone here is understanding of when a glitch occurs, makes life a little easier.

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Originally Posted by 907rider

I would be totally willing to give these guys another shot, it just feels like we got off on the wrong foot somehow. I'd love for them to talk to me and let me know what happened. I'll email them from my primary address this time to see if it can be addressed. Time was a factor in my purchasing decision, so it was pretty frustrating to be handled like so. I sure am glad everyone here is understanding of when a glitch occurs, makes life a little easier.

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Yeah it’s definitely weird to hear! Definitely sorry that was your experience! I order a couple times a month and it’s always on a Sunday. Order ships Monday and I get Thursday. Like clockwork... I’ve never had to contact customer service before though... but it’s good to hear if a hiccup happens. Honest feedback is the best feedback.