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Yeah unfortunately things have been going down hill with these guys... I tried to place a hefty order as I pre-order my whole year with some extras added to test out items not normally purchased... but due to poor service and communication I got tired of waiting and I went elsewhere...
They use to be on top of their shit. Maybe they’re too big to care now.
Sorry you experienced this. I can imagine the frustrations trying to line things up logistically from so far away.
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