Yeah unfortunately things have been going down hill with these guys... I tried to place a hefty order as I pre-order my whole year with some extras added to test out items not normally purchased... but due to poor service and communication I got tired of waiting and I went elsewhere...

They use to be on top of their shit. Maybe they’re too big to care now.

Sorry you experienced this. I can imagine the frustrations trying to line things up logistically from so far away.