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Comminucation
It's one thing to have to wait some extra time for an order . Shit happens and from time to time delays happen for all sorts of reasons that don't necessarily have to reflect negatively on the sponsor .
No communication is absolutely positively unacceptable and that will get a sponsor buried not just here but everywhere!!
It's almost like magic how one email can ease a customers mind ! Of course it has to be genuine and honest or it actually makes things worse.
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